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OUR STORY
Hunan Kuake Star Culture and Media Co., Ltd located in Changsha, Hunan, China. Our company is dedicated to the research and production of wooden puzzles, with a focus on creating beautiful and interesting gifts for our customers.
OUR PRODUCTS
We create the world's most graceful jigsaw puzzles bringing puzzlers beautiful and detailed imagery in a variety of styles, piece counts and unique packaging.
OUR DESIGN
We have various types of puzzles, such as animal puzzles, nature puzzles, holiday puzzles, culture puzzles, space puzzles, zodiac puzzles. There are many different types of puzzles that cater to a wide range of interests and themes. Each type of puzzle offers a unique challenge and helps to stimulate different parts of the brain. Whether you’re looking for a mental workout, a fun hobby, or just a way to pass the time, there’s sure to be a puzzle out there that’s right for you!
OUR SERVICE TEAM
Our customer service team is a group of highly trained professionals dedicated to providing exceptional support to our valued customers. With extensive knowledge of our products and services, our team members are equipped to handle a wide range of inquiries and issues with efficiency and care.
FAQs
What materials are your puzzles made of？
It's basswood plywood.
Can add our logo ,what's the min order quantity?
Yes for sure, the MOQ is 100pcs per size per design.
How to customize with our design?
Please let us know first if we are required to draw the brand new cut line file? If so, the design fee is US$180 per design and one free set of samples will be produced. (The design fee is refundable when your order is for 1k or more)
If you have already completed the cut line files, then there is only a $50 sample fee and this can be refunded on your larger orders.
If you have already completed the cut line files, then there is only a $50 sample fee and this can be refunded on your larger orders.
What is the printing craft？
UV printing with Environmentally friendly vibrant pigments.
What is the general total number of S M L XL size and how many special shaped elements can be placed?
S total pieces 100, special shaped elements numbers 5-10;
M total pieces 200, special shaped elements numbers 10-15;
L total pieces 300, special shaped elements numbers 15-20;
XL total pieces 700, special shaped elements numbers 30-40.
M total pieces 200, special shaped elements numbers 10-15;
L total pieces 300, special shaped elements numbers 15-20;
XL total pieces 700, special shaped elements numbers 30-40.
Is it possible to customise the packaging?
Yes for sure, customize the wooden box , the paper box , and drawstring bag.
What certifications are available?
We have CE, EN71, CPC certificates. If you have any other certificates needs please let us know and we can apply them for you.
How long is the delivery period?
For samples,it's around 5-7 days; For bulk order, It will be different for different order quantity. usually around 20days.
What happens if I receive complaints from my customer about missing pieces or other quality issues?
Please give us the exact quantity and problems and we will usually send new products out with your next order, or if you don't want to wait, we will arrange for them to your address by courier.
Do you accept third party quality inspections?
Yes for Sure.
Can I get marketing images and videos for your puzzles?
Yes ,We will share with you all the pictures and videos of the designs you bought.
Do you usually have any new styles, new products and discounts?
Yes for sure, please make sure to follow the event on our website and our social media accounts such as ins and facebook.
What's the thickness of your puzzles?
Usually 3mm,we also can do 4mm/5mm/6mm.etc
What's the options for Packages?
Wooden box/Regular paper box, magnetic box/drawstring bag, opp plastic bag.etc
How many designs of your puzzles are available?
Animal series, constellations series, celestial body series, festival series, natural landscape series, Parent-child series, personal customized series.etc
